One-stop service for robotic customer service in Shenzhen P&C community

Robots are accommodating you, interactive games, and book coffee. The rich user experience transforms auto insurance stores into cafes. On March 1st, the first 3.0 community-type store in Ping'an Property & Casualty Shenzhen Branch was formally opened. According to reports, 3.0 stores closely follow the development model of “property of Internet + vehicle life” of Ping An Property & Casualty Co., Ltd. and create "convenience and value-added through application of science and technology and culture." , New Life's younger brand stores.
The reporter experienced the experience and discovered that the brand-new 3.0 store has an overall layout of multiple functional areas, and the overall design and line arrangement have fully taken into consideration the customer's service scene. In addition to the counter service, the guidance of the Xiaoan intelligent robot, the health detection equipment for the owner's self-help area, and the library corner, as well as the convenience of the integrated machine for recharging calls, purchasing movie tickets, etc., all parts are taken care of under the Internet + background. The next shop's experience needs. Zhang Zhengwu, deputy general manager of Pingan Property & Casualty's customer service operation and management department, said that the entire design team started with the details, identifying the functional area, and detailing the color of the background wall, which have been fully demonstrated and discussed. "As far as the sofas in the waiting area are concerned, these sofas can be combined and divided, and all the sofas can be placed separately. Here, you can make a small salon." Zhang Zhengwu said that big data are accurate images of community users. Become the starting point of these details of the design.


Yu Chengming, general manager of Ping An Property & Casualty Shenzhen Branch, stated that 2017 is a safe service year. At the beginning of the new year, Ping An Property & Casualty Co., Ltd. proposed to build a “safe, simple and warm” service concept. The launch of Ping An Property & Casualty 3.0 store is The practice of this concept is also an important step in the upgrading of Ping An's property insurance services. He Guohu, Secretary General of Shenzhen Insurance Association, stated at the scene that as an important subject of Shenzhen's property insurance market, Ping An Property & Casualty Shenzhen Branch takes the opportunity of technological innovation and continuously upgrades its services. The launch of this new generation of stores will be the insurance consumption of Shenzhen. The person brings better service experience and plays a leading role in innovation and promotion of industry services.

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