[Point 7 outlines the necessity of deepening intelligent automation technology] KPMG recently released a quarterly report on the field of business and intelligent automation. Through KPMG's global experts' interviews, analysis and market survey data, we have discovered that intelligent automation is for the company itself. It is of high value, but the application of this technology does not mean that the business of the company can be successful.
“Although intelligent automation technology is qualified to become a powerful force for change, relying solely on intelligent automation technology does not achieve the required strategic goals. In order to succeed, managers must improve in many ways – not just technology, There are also changes in people, operating models and processes, management and governance."
- David J. Brown, KPMGPrincipalandGlobalLead
Beginning in 2018, solutions including process automation, artificial intelligence, machine learning and other innovative technologies such as data analysis will be actively adopted by major companies and institutions. In addition to cutting unnecessary costs, excellent companies will also use these new technologies for digital transformation to optimize their operations and business models while addressing challenges such as talent shortages.
It is now an ideal time for companies to adopt smart automation technology solutions because this technology (especially AI and machine learning) has not been widely deployed in mainstream and large companies. But all companies that intend to adopt this technology must have the right tools and expertise. They also need to understand the most appropriate aspect of each smart automation technology application, whether it is working alone or in collaboration with other people or processes.
The year 2018 will be the year of the outbreak of intelligent automation technology. Those enterprises that do not make full use of intelligent automation technology to transform their business will likely fall into decline phase. Compared with other transformation technologies such as e-commerce, if you miss the opportunity for intelligent automation transformation, the gap between leaders and laggards will expand even more, and failing companies will fall faster than ever before.
At the same time, intelligent automation technology, as a game changer in the market, will continue to develop under positive and pessimistic market sentiment. The geopolitical, economic and technological uncertainties in the global business environment have been problems that have existed in the development of the past year and will continue to be the case in the coming years. Protectionism, nationalism and capital restrictions may all hinder the promotion of intelligent automation technology in the capital market.
On the other hand, nearly 70% of respondents believe that intelligent automation technology and digital labor can become a positive trend, followed by innovative technologies such as automation, cloud computing, and data analysis. We should also note that the market’s concerns about the weakness of the global economy or regional economy are much less than those of 2016, although different countries and regions have different situations.
Observing negative and positive trends in different contexts is very important because negative trends tend to drive positive trends earlier.
E.g:
Although talent shortage and protectionism are negative trends, they are also part of the business drivers behind the automation of intelligent automation technology. Solutions based on intelligent automation technology can help alleviate the problem by automating work and reducing the need for human resources (including outsourced workforce). Talent shortage. Similarly, Al and big data analytics can put more intelligence into business operations and help expand the capabilities of staff. Of course, it is still a great challenge to find and train talents for technical development and ensure the progress of intelligent automation technology.
The cost reduction of IT investment and business processes in areas such as intelligent automation technology and data analysis is still the top priority for many companies in 2018. However, this year's excellent companies will be more looking forward to these technologies can bring benefits beyond the cost savings.
In addition, the company's core business processes will be redesigned because the company or organization will integrate intelligent automation technology into workflows to automate more workflows, eliminating work inefficiencies and manpower processing as well as intelligence. Automation technology deals with effective work content. Therefore, the company currently needs to prioritize the process of analysis and redesign work, and constantly adjust the automation design to ensure that its core business processes are consistent with the business needs it supports.
Whether considering intelligent automation technology, blockchain or shrinking outsourcing work, companies need to fully understand and consider the relationship between market speculation and real market demand. Business cases and business trends in new technologies have their advocates and vested interests. Sometimes the company’s decision makers are misled by the news and choose to believe in the technology outlook rather than judge by market or technology reality.
E.g:
Respondents believe that strong cybersecurity capabilities are very practical, but this includes strong hype factors. In this case, by promoting that most companies and organizations do not have good cybersecurity protection, speculators can easily increase everyone's attention to cybersecurity. Separating speculation from reality is a difficult and arduous task, but it is a skill that organizations must master, and this skill will continue to face challenges.
Looking to 2019, most respondents believe that the global economy will continue to improve, although this outlook is negatively affected by corporate, political and regulatory issues. The positive trend of economic improvement and the negative trend of over-regulation change with the market and country, and the latter tends to hinder the former, but emphasizes that the role of the macro economy and government guidance will affect companies more and more. Create market leaders and allow this advantage to be maintained.
Based on the above survey data and analysis, the report believes that the following 7 points need the reference of company managers:
1 First-principles The value of intelligent automation technology and solutions is far more than cost savings
Intelligent automation technology can influence the overall operation and business model of an organization to benefit it. The company must comprehensively consider the impact of intelligent automation technology in terms of operational goals, models, corporate governance, management forms, and personnel and technology, and let intelligent automation technology be combined with it to maximize benefits.
2 Do not pay too much attention to the limits of intelligent automation technology
Do not pay too much attention to the limits of intelligent automation technology, and ignore the obstacles and challenges that must be overcome to achieve goals. Competition needs to continuously develop iterations based on actual needs.
3 Process design optimization needs to continue
Ensuring less non-essential work is more efficient than simply automating that automated processes need to meet business needs rather than performing redundant operations
4 Enhancing and expanding the availability of intelligent automation technology
Enhance and expand the model design and operation of intelligent automation technology services to increase the availability and use of intelligent automation technology, whether delivered internally or externally.
5 The application of intelligent automation technology is simple and convenient
In order to take full advantage of the potential of intelligent automation technology, companies must change their operating models and use knowledge and experience in intelligent automation technology, innovation, and professional fields to determine how to truly increase company efficiency. Only in this way can the company achieve transformation and realize true business intelligence and automation.
6 Don't ignore other key requirements to stay competitive
Although smart automation technology is a new bright spot for technology, don't overlook other key business requirements to remain competitive, including improving management effectiveness, correcting inappropriate operational processes, better understanding customers and competitors, and determining how to handle intelligence. Business automation generated automated business advice.
7 The development of intelligent automation technology is not only a technology, but also a comprehensive response
Even if a company is a leader in intelligent automation technology, geopolitical pressures, changing regulatory environments, socio-economic changes, and other external development factors may all have unintended consequences and consequences for the development of intelligent automation technology.
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