Buyers, everyone has a different tendency to choose. Some people are more concerned about the price, some are more concerned about the function, and for Mr. Chen, as a graphic designer, he is more concerned about the appearance of the product.
Out of love for the appearance of Haier air conditioners and air purifiers, Mr. Chen did not hesitate to become a user of Haier Smart Air's complete sets of home appliances. After truly experiencing Haier's smart air in life, Mr. Chen's preferred balance tilted toward the product's functions.
User Mr. Chen (left) and Smart Air's invited home improvement designer (right) take a group photo
Full process to meet user needsOn August 25th, Haier Smart Air’s product manager and senior home improvement designer came to Mr. Chen’s home and communicated with him in the entire process of purchase, installation, use, after-sales, etc., to obtain the most authentic user feedback for the future. Better iterate and upgrade the smart air complete set of home appliances.
Mr. Chen expressed that he fully felt the professionalism of Haier's services and product reliability from purchase to installation. Rather than using a single product to solve problems such as heating and cooling, dryness and humidity, and air circulation, he is more inclined to choose Haier Smart Air's complete sets of products, allowing different products to play their expertise, and solving indoor air problems through the combination of different products to enjoy the best Breathing experience. And he is very willing to recommend the purchase of a complete set of products to his friends.
Haier Smart Air team is communicating with users
Deep interaction, mining user pain pointsWhen it comes to using Haier Smart Air's complete set of products, when he is most satisfied with the product function, Mr. Chen laughed and said that it is the one-key switch function of the mobile app. It turned out that Mr. Chen often went out and remembered that he forgot to turn off the air conditioner. Now he can solve it with his mobile phone. Even when you are laziest, you can lie on the bed in the bedroom and use the mobile app to control the air conditioner in the living room.
Of course, the most troublesome thing for Mr. Chen also comes from the mobile app. Mr. Chen told Haier’s product manager that there are too many home appliances in the house, and each home appliance has a separate app, which makes it cumbersome to use. It would be better if all the operation apps of home appliances could be brought together.
Haier's product manager said that this is a problem that should be solved, and Haier already has a solution. The best user experience is not simply to change from manual operation to mobile operation, but to make the user experience better from all dimensions. At the same time, I hope that Haier can iterate to better products soon, so that Mr. Chen can conveniently enjoy the breathing experience brought by Haier's smart air.
air conditioning
air purifier
Cross-field, build a warm home togetherIn this door-to-door interview, the Haier Smart Air team not only deeply understands the needs of users and the experience of using Haier Smart Air products, but also invited senior designers from the city to give Mr. Chen suggestions on home decoration and home appliance placement. Mr. Chen said It feels very useful, and I am very grateful to the Haier Smart Air team for their suggestions from product use and placement to integration with home decoration style.
The Haier Smart Air team is also very grateful for the use suggestions provided by Mr. Chen, and hopes to conduct product research and development through the most authentic user feedback, fully realize the product development and production centered on users, and maximize user satisfaction.
In the future, Haier Smart Air will continue to carry out the activities of "Good Air Architects-Going deep into users' homes and discovering users' true needs". It is hoped that through every communication and feedback with users, the improvement and upgrading of products can be realized, so that Haier Smart Air's complete sets of products can enter more users and let more people enjoy breathing in Huibreath’s home.
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